Monday, June 4, 2012

I don't think of myself as a hater...

I really dislike the word hate. It doesn't ever really seem to be a very accurate description of what I'm actually experiencing. But my experience with Spirit Air sunk so low that the word might actually apply. I can't think of any organization I think less of right now. I should say that I DO NOT feel the same way about Spirit Airline staff... no... I think it's safe to say that it's limited to my experience of the organization itself... and maybe their telephone support structure. Really shady stuff and I never saw any evidence of supporting ANY degree of customer service... rather the Spirit airport staff are left struggling to find resolutions without any resources or processes. I'm tempted to look at reviews of other people's experiences of Spirit Air online... but I have already been told that everything is really negative and I'm feeling quite content right now, so I don't need to fuel any frustration.:)

I will come back and wrap up thoughts and reflections on our trip tomorrow night. Now I'd just like to share this most recent journey of weirdness - the last 30+ hours. Which I think is best done in picture format...

So we begin...

Our good-byes with Lindsey and Michelle yesterday were sad ones... especially following a great Michelle-style breakfast. But Ashley, Nick, Jachin and I took off for the airport... and arrive to this scene. I wish I had a photo that accurately captured the chaos of this scene. Spirit Air cancelled our flight to Fort Lauderdale. This was of course after they had already cancelled our original return flight just over a week prior - their next flight out of Colombia was on Wednesday... but there were rumors flying within the crowd that there were no Spirit flights for the next two weeks. If you take the actually killing of people out of the picture, Hunger Games seems like an accurate parallel. The cancellation set the crowd up for a brutal two to three... to four hour fight for alternate travel itineraries. I wish I was being dramatic. It was really interesting how utterly chaotic it was. By the time it was all said and done, it was brutally obviously that one woman was responsible for rebooking all of the travel plans. Needless to say we got split up from Nick and Ashley... they stayed one more night in Cartagena... while Bogota was our fate.

If Jachin were actually standing and I had a more accurate before/after photo... you'd see that we were among the select handful of people that were the last ones standing in the battle for travel itineraries. We had some really interesting conversations... so it wasn't all bad... and we didn't miss the crowds.

But the great news is that we got to share one more meal with Lindsey, Michelle and Kike (the photographer). Which was amazingly gracious timing because as I thought through the whole Spirit Air experience that had just unfolded, I had just about arrived at the point of tears when Lindsey, Michelle and Kike arrived and were the best distraction ever. Really. Ever. So we ended our Cartagena experience with some fast food from Kokorico. It was indeed "rico" (tasty).

Then we settled into the idea of a new flight itinerary - we were originally going Cartagena to Fort Lauderdale to Chicago... at which point we grab my car from the park and ride. Last night our understanding was a flight from Cartagena to Bogota yesterday, to Miami this morning, and a flight from Fort Lauderdale to Chicago from there (wasn't sure how we were going to get to Fort Lauderdale). So while this whole plan obviously wasn't all that exciting... we were THRILLED to get on an Avianca Airline flight instead of a Spirit Air flight.

Happy to be boarding an Avianca Flight .

And check out our Avianca technology!!:) This felt like a treat after the shady Spirit Air plane gear... seriously... cramped spaces and old equipment is the name of the game with Spirit. Not so with Avianca.

Spirit put us up at a really posh hotel in Bogota. We got there too late to head into the city, but we ate reeeeally good food. Spirit Air picked up a very small portion of our bill.

Then we picked up our LAN Airline flight at 7:20 this morning and got ourselves some exit row seats! Check out our leg room. (and note the new Havaiana sandals... while I loved loved loved getting to go to Colombia... Brazil is still always on my heart).

Landed in Miami and by this time we had heard back from Spirit Air and they got us a flight direct from Miami to Chicago! Which meant that we could settle into a couple mojitos for me and a couple bloody marys for Jachin. Which was a fantastic way to pass the afternoon.

And we got to meet up with Ashley, Nick and Rosa Margarita (their fellow Texas-bound travel companion who also was involved in the Spirit "catastrophe" - Rosa Margarita's words... not mine...).

Nothing photo-worthy about our final leg of the flight other than the fact that it means we're BACK in the midwest! Just got our car and now we're sipping chai tea at Starbucks before we hit the road back to Minneapolis. The moral of the story... NEVER fly Spirit Air. Prices aren't that much cheaper. And the service is definitely NOT worth it.

But in it all, I am grateful to have share the experience with Jachin, Nick and Ashley. Not that any of us would wish the chaos and stress of yesterday on anyone else (friends don't let friends fly Spirit Air...), but I felt very content today to be with them at the Miami airport bar.

Alrighty... off to the open interstate highways of the midwest! They're calling Jachin and mine's names.

No comments:

Post a Comment